You will find a link to download your purchase in the receipt email that was sent to you after purchase. Here, you can download all the files associated with your order

Downloads are available once your payment is confirmed. If you paid with PayPal or a credit card on AltoysDIY, confirmation might take a few minutes.

If you're unsure if you've purchased a Digital Item, you can always go back to the AltoysDIY and message me to toysdiy@mail.ru

First, check your spam or junk inbox. If you use Gmail, also check your Social and Promotions tabs.

Please provide correct email address to AltoysDIY.

You will find a link to download your purchase in the receipt email that was sent to you after purchase. Here, you can download all the files associated with your order.

Downloads are available once your payment is confirmed. If you paid with PayPal or a credit card on AltoysDIY, confirmation might take a few minutes.

We'll also send you a download notification email separate from any transaction notification emails you receive from AltoysDIY and/or PayPal.
Downloading link is available right after payment of order.

If nothing happens when you click the download links, it's possible that there's an issue with your web browser. Please disable any non-standard add-ons or toolbars that you've installed and try again.

If your computer states that the file has been corrupted, delete the file and try downloading it again.

If your computer is unable to open the file, it's possible that you're missing the program required to open the file type.

You will need to have a PDF reader such as Adobe Reader or Foxit Reader on your computer. Most computers come with this and they are free software to enable you to open PDF files.

You may be able to pay with a card via PayPal without a PayPal account.
Here's how:
1. Click Check out with PayPal and you'll be redirected to PayPal. Instead of choosing to pay with your PayPal account, select Pay with Debit or Credit Card.
2. You'll be prompted to fill in your billing and credit card information.
3. Enter your email address so PayPal can send you a receipt.
4. Click Continue to return to AltoysDIY

I don't accept returns, exchanges or cancellations.

No refunds on digital items since once you pay they are hosted in your account (or in your email) and you are in possesion of them.

All patterns and tutorials in my shop are digital products and are protected as intellectual property, they are not subject to return or exchange.

Please read carefully and ask all questions before purchasing.

This information will be useful to you after you sew a soft toy.
1. The main care for plush toys is spot cleaning. If necessary, you can wash it by hand with cold water and a mild detergent. Air dry only. A towel can be used to squeeze the water out, it should be dried on wind and sun, never on a heater.
2. It also helps to clean the toy with a vacuum cleaner and a sticky roller for cleaning clothes.
3. To get rid of the germs, you can steam the toy.

All my patterns and tutorials are for YOUR personal instruction use only.

You are allowed to sell the plushies or another goods that you made yourself from my patterns in limited/small quantities, please credit my shop.

My patterns are not for resale in anyway.
You are not allowed to reproduce the pattern & instructions in part or in full or in any other form to sell or distribute.

Not that you would, of course, but in case you did not know it, if you do it is called Intellectual Property Rights Infringement and is illegal.

Message me on the contact page or email toysdiy@mail.ru